If you saw the Thank-you page after submitting a support request or placing an online order, then we received your request/order. Automated email replies are sent after you submit a support request or place an online order, so if you don't receive the automated reply email, then there is most likely a problem with your email that is preventing you from receiving our replies. Here are some things you should check: * If you have any bulk email or spam filtering enabled on your email account, it's possible that our reply was mistakenly filtered out as spam. For instance, if you have a hotmail, msn, or yahoo email account, be sure to check your bulk email folder to see if our email ended up there by mistake. * If you have an AOL or CompuServe account, be sure your account is set to allow regular Internet mail to get through. Many AOL users have their accounts set to block all non-AOL mail. This means they can email us, but our replies are automatically blocked. * Be sure to check that you haven't accidentally added amicutilities.com to your email program's blocked senders list. For instance, if you've been receiving our free newsletter and decided you wanted to stop receiving it by adding amicutilities.com to your blocked senders list, then you'll never receive any of our emails again until you remove amicutilities.com from that list. * Another possibility is that you gave us the wrong email address by mistake. For instance, if your email address is dave @ aol.co.uk, but you entered dave @ aol.com, you won't receive our reply. Once you've identified and fixed the problem that was preventing you from receiving our email, you should submit a new support request to let us know that you placed an order or submitted a support request and that you didn't receive our previous response. We'll be happy to send it to you again. If you have any problems which are not supported above, please DO send us an email as soon as possible using our Online Contact Form.